Frequently
Asked Questions
How will this help me to get a refund/apology?
Companies
spend thousands (sometimes millions) of dollars each year on advertising.
Chances are, when your page is viewed by a potential customer the
company will lose the sale. (Who wants to take a chance buying from
a company whose current customers are unhappy?). Every time potential
customers search for the company (or product) on the internet and
instead find your complaint page more sales will be lost. This forces
the company to spend even more money on advertising (trying and overcome
this negative publicity). Make no mistake about it - your $5.00 complaint
page can have a huge impact! It's cheaper for the company to settle
1 complaint than lose 10 new customers. Remember, "It's the squeaky
wheel that gets the grease". How
much does it cost?
There
is a one-time cost of $5.00 per complaint (in US funds). You can pay
on-line with a credit card or send a cheque or money order to:
TheSqueakyWheel Inc.
Suite 110, 1179 King Street West
Toronto, Ontario M6K 3C5
Canada
As soon as your payment has been processed, you're complaint will
automatically be be activated.
What do I get for $5.00?
- You get a professionally designed complaint page (complete with
title, keyword and description meta tags) that will be viewable
across the entire internet for 1 year -
Click
here to see some samples.
- Your complaint is automatically submitted to google.com for
maxium exposure. Make no mistake about it - your complaint will
be noticed!
- An automatic counter shows you exactly how many times your complaint
page has been viewed
- An e-mail message is automatically sent to the company you have
a complaint against every time your page is viewed.
Click here to see a sample.
- A "support my complaint" link is sent to you. Click
here to see a sample. If you send the "support my complaint"
link to just 10 people, and they each forward it to 5 people who
each forward it to 2 people who each forward it to 1 person, you
complaint will have been seen by 260 people. Trying doing that
by word of mouth!
- Most importantly, you may get a refund/credit from the company
that you have a complaint against. Or perhaps a written apology
will satisfy you. For some people, just the satisfaction of knowing
that potential customers have been warned about your bad experience
is enough. It's completely up to you.
Can I add photos to my complaint page?
 Yes,
for an additonal $5 fee you can upload up to 5 photos that will
be linked directly to your complaint page. Each photo must be in
a .jpg format and must be less than 300K in size.
How much does it cost to add photos to my complaint page?
There is an additional $5.00 fee to add photos. Photos must be uploaded
on-line through our web site (manual photos are not accepted).
How long does it take for my complaint to be posted on the internet?
Once
your payment has been processed (usually it takes about 30 seconds)
your complaint will instantly become activated.
Why do I need you? Can't I just write the company a letter on
my own?
TheSqueakyWheel.com
has been designed to put the maximum amount of pressure on a company,
while requiring very little effort on your part. Everything has
been automated for you. Your complaint has the potential to be viewed
by millions of other consumers and every time your complaint is
viewed, the company is automatically sent a "reminder" via e-mail
that they are losing potential customers. You can be sure
that the company will want to settle your complaint to avoid further
losses.
How do I remove my complaint page?
When
your page is first posted, you'll be sent an e-mail message with
a "complaint update link". You can use this link to change the status
of your complaint to "Resolved" which will automatically
remove it from our site.
How do I get another complaint upate link?
You
can request another update link be sent to you via e-mail by going
to http://www.TheSqueakyWheel.com/CurrentCustomers.html
How long will my complaint be posted?
Complaints
will be posted for 1 year (unless removed by you earlier).
Can I renew my complaint?
Yes,
you can use your complaint update link anytime within the first
year of posting to renew it for an additional year. A $5.00 renewal
fee will apply.
Can I edit my complaint page after it is posted?
Yes,
you can use your complaint update link to make changes to the text
of your complaint page as many times as you like. There is no extra
charge for this.
How do I get another complaint upate link?
You
can request another update link be sent to you via e-mail by going
to http://www.TheSqueakyWheel.com/CurrentCustomers.html
How is TheSqueakyWheel.com different from other complaint sites?
- We don't place advertisements on complaint pages. We want the
focus to be on your complaint - not a 3rd party advertisement
- We don't sell your personal or aggregate information. Other
sites often do.
- We do our best to get as much exposure for your complaint as
possible. We do this by submitting the complaint page to Google
so that it will show up in Internet searches, by e-mailing a notification
message to the company you are complaining about each time your
page is viewed, and by giving you a "support-my-complaint"
e-mail message that you can forward to friends and family members.
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