With her "no money back" policy, we tried to work with her on a trade. She offers it in writing, but it's not clear what reasons she will accept for wanting to trade. The horse was too much for us riding out on the trails. It was like being in the Indianpolish 500. We assumed we could trade back. So if you are a glutton for punishment, try that go around with her. We were accused of everything to "ruining the training on the horse", to our inability to deal with horse issues, "which they all have...", when, in fact, we brought back a horse in better condition with new shoes, vaccinations and a skin condition cleared up. She accepted the trade back in an unfriendly, testy, tense few minutes, even though we traded down in price. Again she offered another 30 day trade back on horse #2. There are many things that you can not discover in the short time you are there, until you get home and have the horse in your own environment. We soon discovered this horse was terrified of our vet (there to give the horse its vaccinations and check up). He has kicked and bit our horse and is very nervous. A few weeks later, after continuous efforts to make it work, we called about another trade....yikes! She said we should get a new vet as there was nothing wrong with the horse, and she can't help it if two horses do not get along. We were told to always keep them separated! She said she did not want a horse returned that was beat up! It was our horse that was getting beat up. So again, the policy for returning is not clear. What reasons does she accept? We still have horse #2, he is still nervous, pursues our horse, and barely tolerates our vet, who is very well known and liked in a huge area.