By the time it was all said and done, the flight I wanted the ticket for had passed and I was told I would have to pay a $50 change fee. To add insult to injury they wouldn't even do it over the phone or online. *I had to drive to the airport to pay the fee and rebook the flight.*

It took me 20 minutes to get someone to even acknowledge me at the kiosk. When I tried to pay the $50 change flight fee in cash, the representative didn't know what to do. "We don't accept cash payment." After I pointed out the "legal tender for ALL debts public and private" the guy took my money and put it in his pocket! I told him I wanted a receipt. I got a blank look. “We don't print receipts.”

I asked to speak to a manager and was told that the manager would only tell me the same thing. I said I wanted to talk to one anyway. I had to repeat this several times before he finally went and brought back a supervisor. "We don't have any way of printing a receipt," he told me. I told him that was ridiculous and to hand write one if he had to because his employee had just pocketed my money. "I don't have any paper," he said.

He actually refused to go and find paper and a pen, and I had to pull some from my purse. I even had to tell him what to write on it.

This is merely the abbreviated, tail end of a very long story.

Cut to 2 years later.

I just got back from a business trip where I was required to fly AirTran. I had to go from Baltimore to Atlanta in order to get to Minneapolis. Both flights were delayed.

On the outbound flight, my gate was changed, and there were no screens in the terminal to indicate such. I had to go and ask a representative, and I barely made the connection on the second leg of my outbound flight.

On the trip back I upgraded to business class just to avoid the knee bruises I'd gotten when the person in front of me leaned his chair back on the flight to Minneapolis. Not his fault. There just is no room between rows. So I had business class and was disgusted when I had to go back to the staff and ask that the seat be wiped down because there was some unknown substance on it.

My wallet fell out of my pocket on the first flight. When I said something, they claimed nothing had been found. I refused to leave, so they finally sent someone else in, and he came back out with my wallet. This delay nearly caused me to miss my second flight.

On that second flight, as we approached Baltimore, the pilot claimed the flight would be arriving 15 minutes early. The flight ended up being 20 minutes late, and we still had to spend half an hour on the plane to wait for another plane to leave the gate.